We at Spokestub, LLC (“Company,” “we,” “us,” or “our”) understand that privacy is important to you.
We have created this privacy policy (the “Privacy Policy”) to describe what kinds of personal information we may obtain through your interaction with Company, including our mobile delivery and logistics application (the “Application”) and the related consumer web- and mobile-site apps (collectively, “Apps”), platforms and websites (collectively, the “Services”).
By visiting our websites, platforms and applications, or using the Company Services, you accept the practices described in this Privacy Policy and Terms of Service. If you do not agree to (or cannot comply with) all the terms of this Privacy Policy, you may not access or use the Services.
Capitalized terms not defined in this Privacy Policy shall have the meaning set forth in our Terms of Service.
If you accept or agree to this Privacy Policy on behalf of a company or other legal entity, you represent and warrant that you have the authority to bind that company or other legal entity to the Privacy Policy and, in such event, “you” and “your” will refer and apply to that company or other legal entity.
In the course of operating the Services, Company collects or receives the following types of information, which may include personal information.
1) Contact Information
When you sign up to use the Services, join our e-mail list, enter a promotion or link your profile on a third-party site or platform with your registration account, you may be required to provide us with personal information about yourself, such as your name, address, phone number, e-mail address, user name and password (collectively, the “Contact Information”). We do not collect any Contact Information from you when you use our Services unless you provide us with the Contact Information on a voluntary basis.
2) Billing Information
To use the Services, you will be required to provide certain information in addition to the Contact Information noted above. Such information may include a debit card number, credit card number, billing address, expiration date, security code and similar information (collectively, the “Billing Information”).
3) Geolocational Information
To provide access to the Services while you are using an electronic device, we automatically collect geolocational information from your mobile device, your wireless carrier, or certain third-party service providers (“Geolocational Information”). Collection of such Geolocational Information occurs only when the Services are running on your mobile device. You may control the collection of Geolocational Information through the user settings on your device. You may decline to allow us to collect such Geolocational Information, in which case Company may not be able to provide certain services to you. Please be sure to manage your mobile device and privacy preferences on the Services on an ongoing basis.
4) Other Information
In addition to the Contact Information, the Billing Information and Geolocational Information, we may collect additional information regarding you and your use of our Services, your interactions with us and our advertising, as well as information regarding your computer or other devices used to access our Services (collectively, the “Other Information”). Such Other Information may include:
From You. Additional information about yourself that you voluntarily provide to us, such as gender, birthdate, interests, favorite musical artists or sports teams and biometric information (such as fingerprints and voice recordings).
From Your Activity. Information that we automatically collect when you use the Services, such as (i) information about the device from which you access the Services (i.e., the type of device, the advertising identifier (“IDFA” or “AdID”), the operating system and version (for example iOS, Android or Windows), your carrier and network type (WiFi, 3G, 4G, LTE); (ii) your IP addresses (which may consist of a static or dynamic IP address and will sometimes point to a specific identifiable computer or device); (iii) browser type and language; (iv) referring and exit pages and URLs; (v) date and time; (vi) amount of time spent on particular pages; (vii) what features of the Services you use or visit; and (viii) similar information concerning your use of the Services.
From Cookies and Similar Technology. Like most online services, we automatically receive standard technical information when you connect with the Services. We collect this information through browser cookies, pixels, web server logs, web beacons, and similar technologies. These features enable us to personalize your experience with the Services, understand how you use them, maintain a persistent session, and improve and further develop the Services. Cookies are small packets of data that a website stores on your computer’s hard drive so that your computer will “remember” information about your visit. We use cookies to help us collect Other Information and to enhance your experience using the Services. Specifically, we use cookies to authenticate users, personalize your experience when using the Services, analyze which features of the Services you use most frequently, and measure and optimize advertising and promotional effectiveness. To do this, we may use both session cookies, which expire once you close your web browser, and persistent cookies, which stay on your computer until you delete them. If you do not want the Services to place a cookie on your hard drive, you may be able to turn that feature off on your computer or mobile device. Please consult your Internet browser’s documentation for information on how to do this. However, if you decide not to accept cookies from us, the Services may not function properly. When the Services are made available to you through third-party sites, please be aware that these other sites maintain their own policies regarding cookies and the collection and use of information. You are responsible for reviewing those policies.
From Other Sources.
Information that we collect or receive from Facebook and/or other sites on which you have used the Services in accordance with their terms of use and privacy policies and applicable law.
Information sent either one-to-one or within a limited group using our message, chat, post, or similar functionality, where we are permitted by applicable law to collect this information.
Information we obtain from a third party, such as a site or platform provider, about use of our applications on third-party platforms or devices.
Third-Party Analytics. We use third-party analytics services (such as Google Analytics) to evaluate your use of the Services, compile reports on activity, collect demographic data, analyze performance metrics, and collect and evaluate other information relating to the Services and mobile and internet usage. These third parties use cookies and other technologies to help analyze and provide us the data. By accessing and using the Services, you consent to the processing of data about you by these analytics providers in the manner and for the purposes set out in this Privacy Policy. The information used by such analytics services is generally at the aggregate level. To the extent any such information is at the individual level or is used for secondary marketing purposes, Canadian users may opt-out of such collection or use by sending an e-mail to remember@spokenote.com or writing to us at:
Spokestub, LLC
11671 Lantern Rd
Suite #300
Fishers, IN 46038
For more information on Google Analytics, including how to opt out from certain data collection, please visit the sites below. Please be advised that if you opt out of any service, you may not be able to use the full functionality of the Services.
Inferences. We may use assumptions or extrapolations that have been drawn from any of the information identified above to create a profile about a consumer reflecting the consumer’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities and aptitudes.
Spokestub is the data controller for your information and is responsible for and may use your information for the purposes described in this Privacy Policy. Our affiliates may access your information where they perform services on behalf of the data controllers (as data processors) and, unless prohibited under applicable law, for use on their own behalf (as data controllers) for the purposes described in this Privacy Policy. Consistent with applicable law and choices and controls that may be available to you, we use your personal information to provide the Services to you, to operate our business and other legitimate business interests. These business services include:
Service-Related Usage: We use the Contact Information and the Other Information to provide and support the Services, such as communicating with you and other customers, managing user accounts, providing customer service, informing you about our products and services, soliciting feedback and maintaining our systems. We use the Billing Information to process your orders.
Analyzing and Improving the Services: We may run calculations, aggregate, normalize, clean, and make derivative works of the information obtained about you in order to
Understand and analyze usage trends and preferences;
Monitor and analyze the effectiveness of the Services;
Improve the Services and develop new products, services, features, and functionality; and
Test the Services and our infrastructure to make sure the Services are working correctly.
Marketing: As permitted by applicable law, we may use the Contact Information and the Other Information for marketing purposes, such as informing you about our products and services and those of our third-party marketing partners that could be useful, relevant, valuable, or otherwise of interest to you. Where required under applicable law, we will obtain your prior opt-in consent to send you electronic marketing communications. Please note that we will not share phone numbers obtained from the short code opt-in with third parties for their own marketing purposes
Hiring: We may use your Contact Information and Other Information to evaluate a job applicants’ candidacy for a position with Company.
Advertising: Provide you with targeted advertising based on your activity on our sites and applications and on third-party sites and applications.
We may share transfer, or disclose Contact Information, Billing Information and/or Other Information if you consent to us doing so, as well as in the following circumstances:
To provide our Services to you. To provide you with our Services, we need to share your name, phone number and email address.
To provide our Services to companies we cooperate with. We may share your Contact Information and Other Information with any third parties in connection with the performance of the Services.
To better understand and serve our customers. In an ongoing effort to better understand our users and our Services, we might analyze Contact Information, Billing Information and/or Other Information in aggregate form in order to operate, maintain, manage, and improve the Services. This aggregate information does not identify you personally. We may share this aggregate data with our affiliates, agents, and business partners. We may also disclose aggregated user statistics in order to describe our products and services to current and prospective business partners and to other third parties for other lawful purposes.
To assist us running our business. We may employ other companies and individuals to perform functions on our behalf. Examples may include providing marketing assistance, detecting and preventing fraudulent activity, billing, and customer service. These other companies will have access to the Contact Information, the Billing Information and the Other Information only as necessary to perform their functions and to the extent permitted by law.
To receive assistance with our advertising. We share Other Information about your activity in connection with your use of the Services with third-party advertisers and remarketers for the purpose of tailoring, analyzing, managing, reporting, and optimizing advertising you see on the Application, the Websites, the Apps, and elsewhere. These third parties may use cookies, pixel tags (also called web beacons or clear gifs), and/or other technologies to collect such Other Information for such purposes. Pixel tags enable us, and these third-party advertisers, to recognize a browser’s cookie when a browser visits the site on which the pixel tag is located in order to learn which advertisement brings a user to a given site. By accessing and using the Services, you consent to the processing of data about you by these advertisers/remarketing providers in the manner and for the purposes set out in this Privacy Policy.
As part of the sale or other transfer of our business. As we develop our businesses, we might sell or buy businesses or assets. In the event of a corporate sale, merger, reorganization, sale of assets, dissolution, investment, or similar corporate event, the Contact Information, Billing Information and Other Information may be part of the transferred assets.
For legal purposes. To the extent permitted by law, we may also disclose Contact Information, the Billing Information and the Other Information when required by law, court order, or other government or law enforcement authority or regulatory agency, or whenever we believe that disclosing such information is necessary or advisable, for example, to protect the rights, property, or safety of Company or others.
We will take reasonable measures to require that any party receiving any of your personal information from us undertakes to: (i) retain and use such information only for the purposes set out in this Privacy Policy; (ii) not disclose your personal information except with your consent, as permitted by law, or as permitted by this Privacy Policy; and (iii) generally protect the privacy of your personal information.
We take commercially reasonable steps to protect the Contact Information, the Billing Information and the Other Information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. Please understand, however, that no security system is impenetrable. We cannot guarantee the security of our databases, nor can we guarantee that the information you supply will not be intercepted while being transmitted to and from us over the Internet. In particular, e-mail sent to or from our platform may not be secure, and you should therefore take special care in deciding what information you send to us via e-mail.
We provide you the ability to exercise certain controls and choices regarding our collection, use and sharing of your information. In accordance with applicable law, your controls and choices may include:
Correcting, updating, and deleting your registration account;
Choosing or changing your choices for subscriptions, newsletters, and alerts;
Choosing whether to receive from us offers and promotions for our products and services, or products and services that we think may be of interest to you;
Choosing whether we share your personal information with other companies so they can send you offers and promotions about their products and services;
Controlling targeted advertising by clicking on “Do Not Sell or Share My Personal Information” or “Manage Your Cookie Settings” in our website footers or application settings;
Requesting removal of your personal information from a public forum on one of our sites or application; and
Requesting access to the personal information we hold about you and that we amend or delete it.
You may exercise these controls and choices in various ways, including as outlined above, or by contacting us, or by following instructions provided in communications sent to you. You can also opt out of targeted or interest based ads by visiting the Digital Advertising Alliance or European Interactive Digital Advertising Alliance or using the opt-out mechanism in the “Interest Based Ads” link in the footer of the site you are visiting.
Please be aware that if you do not allow us to collect personal information from you, we may not be able to deliver certain experiences, products, and services to you, and some of our services may not be able to take account of your interests and preferences. If collection of personal information is mandatory, we will make that clear at the point of collection so that you can make an informed decision whether to participate. If you have questions about the specific personal information about you that we process or retain, and your rights regarding that personal information, please contact us at remember@spokenote.com.
The security, integrity, and confidentiality of your information are extremely important to us. We have implemented technical, administrative, and physical security measures that are designed to protect your information from unauthorized access, disclosure, use, and modification. We regularly review our security procedures to consider appropriate new technology and methods. Please be aware that, despite our best efforts, no security measures are perfect or impenetrable. We will retain your personal information for the length of time needed to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.
We operate globally and may transfer your personal information to our affiliates or third parties in locations around the world for the purposes described in this Privacy Policy. Wherever your personal information is transferred, stored or processed by us, we will take reasonable steps to safeguard the privacy of your personal information. These steps may include implementing standard contractual clauses where recognized by law, obtaining your consent, or other lawful means of transferring personal information.
We do not knowingly collect personal information from children under the age of 13 through the Services. If you are under 13, please do not give us any personal information. We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce our Privacy Policy by instructing their children to never provide us personal information without their permission. If you have reason to believe that a child under the age of 13 has provided personal information to us, please contact us, and we will endeavor to delete that information from our databases.
The Services may contain links to third-party websites. The Company has no control over the privacy practices or the content of any of our business partners, advertisers, sponsors, or other websites to which we provide links. As such, we are not responsible for the content or the privacy policies of those third-party websites. You should check the applicable third-party privacy policy and terms of use when visiting any other websites.
Please be advised that your use of Google Pay or Apple Pay is subject to the terms and conditions, including the privacy policies, of Google and Apple, respectively. By using these services, you accept the Google Pay API Terms of Service and the Apple Payments Terms and Conditions found here:
If you have registered for the Services, you may access, review, delete and make changes to your Contact Information, Billing Information, and certain Other Information by following the instructions found on our Website or the Company Apps, as applicable. In addition, you may manage your receipt of marketing and non-transactional communications by clicking on the “unsubscribe” link located on the bottom of any Company marketing email. If you are part of our text messaging program, you can opt out of receiving marketing and non-transactional messages by texting “STOP” in response. Registered Users (i.e., individuals who register to use the Services) cannot opt out of receiving transactional e-mails related to their account. We will use commercially reasonable efforts to process such requests in a timely manner. You should be aware, however, that it is not always possible to completely remove or modify information in our subscription databases. In such case, we will provide you the reason why the modification or removal was not possible.
As discussed above, third parties such as advertising networks and analytics providers may collect information about your online activities over time and across different websites when you access or use the Services. Currently, various browsers offer a “Do Not Track” option, but there is no standard for commercial websites. At this time, we do not monitor, recognize, or honor any opt-out or do not track mechanisms, including general web browser “Do Not Track” settings and/or signals.
If you are a US resident, depending on where you live, you may have certain rights with respect to your personal information or personal data, which include the right not to be discriminated against (as provided for under applicable law) for exercising your rights.
For example, under applicable laws and regulations, subject to exceptions, you may have the right to:
request to know about and obtain access to the personal information we have collected about you;
request that we delete the personal information we have collected about you, subject to applicable legal exceptions;
request a list of the specific third parties to which we have disclosed personal data (as such terms are defined under applicable laws and regulations);
request to update or correct your personal information;
request to opt out of targeted advertising and/or the sale or sharing of your personal information (as defined under applicable laws and regulations);
request that we restrict our use of your personal information; and
exercise such other rights and choices as may be afforded to you under applicable US state privacy laws and regulations.
Your “Do Not Sell or Share” Rights Under the CCPA. Under the California Consumer Privacy Act (CCPA), California residents have the right to opt out of the Services or sharing of their personal information, as defined by the CCPA. California residents may exercise this right to opt out online by submitting a “Do Not Sell or Share My Information” request here. Alternatively, California residents may submit a request to opt out of sales or sharing by contacting us at remember@spokenote.com.
“Shine the Light” Law. If you are a California resident and have an established business relationship with us, you can to email us at remember@spokenote.com to request a list of the personal information we have shared with third parties for their marketing purposes. We will also give you a list of the third parties that have received your information. You can make a request one time each year. Mention in your email that you are making a "California Shine the Light" inquiry. We will respond within 30 days.
Oregon Consumer Privacy Act: You may have the right to obtain additional information about third parties with whom we share your personal information. To learn more email us.
To verify your identity, we may collect information such as your full name and email address. This information will be compared to our existing records to verify the identity of the individual submitting the request. We may also require you to confirm your request via an automated email message before responding to your privacy rights request. Depending on the sensitivity of the information requested and the type of request, we may require additional information to verify your identity before responding. We will respond to your request within 45 days if possible and required under the law. Please note that if you we deny your request, you may appeal this denial by contacting us using the information at the bottom of this policy.
You also may find additional information and options in the “Your Control and Choices” section of this Privacy Policy, and you can manage your communication choices in the “Accessing and Modifying Information and Communication Preferences” section of this Privacy Policy.
As a global company, clients are located all over the world, depending on your market there are specific laws and regulations around privacy rights such as the GDPR in Europe, LGPD in Brazil and CCPA in United States. The below rights may be appliable in your market.
Global Rights (excluding United States)
The right to request that your information be deleted, otherwise known as erasure or restricted from further use. The right to delete or erase your account cannot be made where you have a ticket or transaction for a future event even if you have printed or received these tickets so once the event has passed then this request can be exercised. A deletion of your account will result in loss of access to any digital assets (i.e. NFTs) that you may own.
The right to request a copy of the information we hold about you, also known as right of access.
The right to correct, amend or update information you have given us (where you have an account with us you can also do this by logging in and updating your information).
The right to contest any automated decision we make about you. An automated decision is a decision taken without any human intervention which has legal consequences (e.g. credit checking). We don’t typically carry out automated decision making but, if we do, we will make it clear where such decisions are being made.
To exercise any of the above rights please contact us at remember.legal@spokenote.com, please use the email associated with your account so we can locate your personal data. You may designate an authorized agent to submit requests on your behalf. For an authorized agent to be considered verified, you must provide the authorized agent with a signed, written affidavit to make such requests or a power of attorney. We may follow up with you to verify your identity before processing an agent’s request. If you don’t follow these instructions we may not be able to process your request.
Please note that whilst we will carefully assess every request we receive, your rights and the time period for actioning a right may differ according to your place of residence and we may not always have to comply. When this happens, we will explain why.
The Services are operated in the United States. If you are located outside of the United States, please be aware that any information you provide to us will be transferred to the United States where the privacy laws may not be as protective as those in your country of origin. If you are located outside the United States and choose to use the Services, you consent to any transfer and processing of your personal information in accordance with this Privacy Notice, and you do so at your own risk.
This Privacy Policy is effective as of the date stated at the top of this Privacy Policy. We may update this Privacy Policy from time to time and without prior notice to you to reflect changes in our privacy practices. We will indicate at the top of this Privacy Policy when it was most recently updated, and we encourage you to revisit this page periodically to stay aware of any changes. By accessing the Services after we notify you of changes to this Privacy Policy, you are deemed to have accepted such changes.
If you have any questions or comments about this Privacy Policy, our privacy practices, or if you would like to exercise your rights and choices, please email us at remember@spokenote.com or call us at (317) 210-5233.